Infrastructure is one of the key areas of business for us. We have established a well-maintained and well-equipped infrastructure to deliver best services to its clients. We have invested heavily on the infrastructure that is reliable, secure and scalable. At present, we have a workforce of 30 people at its Pune office with modern facilities in place.
Robust security arrangements: We have paid special attention to make the premises secure and safe. With 24×7 CCTV camera protections, security professionals guiding the main gate and internal secure access, we are ready to deliver its quality services to its customers. These security arrangements prevent possibilities of theft and property damage.
24x7 connectivity: Apart from the alert security, we have made special arrangements to ensure 24×7 connectivity for its customers globally. We have deployed a local support for its US, Canada & UK customers with a dedicated phone line. We are also making efficient and effective use of VPN services for VoIP and video conferencing. This allows us to stay connected with our customers anytime, efficiently handling their support requirements.
Effective use of online tools: Irrespective of well-organized connectivity through phone lines, we are also making effective use of online tools, such as instant messengers to stay close to its customers. We use messengers like Skype, Gtalk, MSN and Yahoo! to answer customer’s queries in real time. This enables the company to reduce turn-around time in answering customer queries, problems and provide in-time solutions to their requirements. This is becoming the key development for the company to build brand and customer loyalty in the long run.
Use of genuine software and tools: We consider the use of genuine software and tools as our highest priority. We never compromise in the quality when it comes to fulfilling our customer requirements. We have licensed versions of several software’s to impart unmatched quality and authenticity. We believe that these genuine tools allow us to deliver exactly what our customer wants from us.
Enhanced data protection: As one of the leading outsourcing company in the country, we understand the value of customer data. Therefore, we have deployed a extra layer of security to protect it. We have dedicated servers to store customer data inside office premises to prevent any kind of data leak and data theft. We also prohibit use of any kind of CD, pen drive or floppy in the office premises. This ensures that no employee can tamper with the confidential data or information. We also have efficient check-in and check-out procedure, enabling its security personnel scrutinizing every object and individual thoroughly.
This kind of infrastructure arrangement symbolizes our dedication towards its customer’s satisfaction. We have gone a extra mile ahead to make it easier for our customers to build a long-lasting and profitable business relationship with us. We not only guarantee quality services, but also sense of trust and security.